Credit and Collections Specialist Job Opening

Credit and Collections Specialist

Standard Furniture Manufacturing Company

Bay Minette, Alabama
Category: Finance Manager

Job Description

Credit and Collection Specialist

Company Information

Standard Furniture is a leading designer and supplier to the retail furniture industry, emerging in 2018 as one of the top 10 revenue producers in the North American market. Standard Furniture recently acquired Albany Industries based in New Albany, MS, and thus expanding into the stationary upholstery market. Standard Furniture also owns International Furniture Marketing (IFM), a design and sourcing unit of the business. Collectively, Standard Furniture employs over 1,600 people worldwide. Founded in 1946, Standard Furniture has a long rich heritage in the furniture industry, often referred to as one of the “legacy brands”. In 2015, Standard introduced Magnolia Home, a widely popular, licensed brand of home furnishings designed by Joanna Gaines.

Standard Furniture is seeking a Credit and Collection Specialist to join our team in Bay Minette, Alabama. This position will be involved in credit account set up, credit and business analysis, and collections of accounts. The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced, goal oriented, collections department. Documentation, communication, and time management skills are crucial for this role.

Duties and responsibilities

  • Communicate with customers and internal constituents regarding credit decisions
  • Work with customer account managers and sales to assist with significantly overdue accounts
  • Maintain documentation pertaining to credit and customer accounts.
  • Investigate discrepancies and coordinate with internal departments to resolve disputes as well as help with collections of past due accounts.
  • Prepare reports, charts, and figures that based on credit and collections data.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.

Qualifications and Core Competencies

  • Degree in accounting, finance, business administration or related field- Or 2+ years credit/collections experience
  • Strong oral and written communication skills
  • Excellent negotiation and problem-solving skills
  • Skilled at analytic thinking and data analysis
  • Knowledge and understanding of standard collection procedures
  • Knowledge of Microsoft applications, especially Excel

Job Type: Full-time

Job Type: Full-time

Work Location:

  • One location

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Employee discounts