Call Center Customer Service Representative II Job Opening

Call Center Customer Service Representative II

Alluvion Staffing

Northport, Alabama
$12.00 an hour

Alluvion is staffing for inbound customer service representatives, level II for Northport, AL. This is a full time, direct hire role with a large financial institution with a start date of 7/8/2019.

As one of the largest employers in Northport we provide full benefits immediately upon employment. The company also offers 3 weeks of PAID vacation after the first 90 days in addition to other great benefits.

What you will be doing

As a Customer Service Associate II in the Check Department, you will provide general assistance to customer inquiries. This role requires strong customer service skills, excellent problem-solving skills, and close attention to detail.

  • Provides customer support by phone. Serves as primary contact for inbound customer issues and escalates more technical issues to the appropriate department .
  • Processes high volume of consumer inquiries about the company’s products and services and resolve those inquiries
  • Troubleshoot customer issues, identifies the root cause of the issue and provides appropriate solutions
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.

Requirements:

  • Previous Customer Service experience, preferably with a Call Center or Financial background
  • Excellent verbal and written communication skills
  • Ability to work independently and as a team
  • High School Diploma or equivalent
  • Must be able to pass a full background check (criminal & drug as well as previous employer verification of it least 1 consecutive year or more)
  • Must be able to work through training for 6 weeks with no call outs/attendance issues **Added bonus if you have**
  • Call Center experience
  • Experience dealing with escalated or difficult customers

What we offer you:

  • We have a variety of shifts available from 7 am to11pm including 4/10’s. Please note, your days off are not consecutive but 2-3 days off a week
  • Pay is $12 an hour with Overtime Pay and room for promotion, etc.
  • Attractive benefits including private medical cover, dental cover, and travel insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities – We are your final career step!

Job Type: Full-time

Salary: $12.00 /hour

Experience:

  • Call Center: 1 year (Preferred)

Shifts:

  • Morning (Required)
  • Mid-Day (Required)
  • Evening (Required)

Additional Compensation:

  • Other forms
  • Bonuses