Call Center Customer Service Representative II Job Opening
Call Center Customer Service Representative II
Alluvion Staffing• Northport, Alabama
Alluvion is staffing for inbound customer service representatives, level II for Northport, AL. This is a full time, direct hire role with a large financial institution with a start date of 7/8/2019.
As one of the largest employers in Northport we provide full benefits immediately upon employment. The company also offers 3 weeks of PAID vacation after the first 90 days in addition to other great benefits.
What you will be doing
As a Customer Service Associate II in the Check Department, you will provide general assistance to customer inquiries. This role requires strong customer service skills, excellent problem-solving skills, and close attention to detail.
- Provides customer support by phone. Serves as primary contact for inbound customer issues and escalates more technical issues to the appropriate department .
- Processes high volume of consumer inquiries about the company’s products and services and resolve those inquiries
- Troubleshoot customer issues, identifies the root cause of the issue and provides appropriate solutions
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
- Previous Customer Service experience, preferably with a Call Center or Financial background
- Excellent verbal and written communication skills
- Ability to work independently and as a team
- High School Diploma or equivalent
- Must be able to pass a full background check (criminal & drug as well as previous employer verification of it least 1 consecutive year or more)
- Must be able to work through training for 6 weeks with no call outs/attendance issues **Added bonus if you have**
- Call Center experience
- Experience dealing with escalated or difficult customers
What we offer you:
- We have a variety of shifts available from 7 am to11pm including 4/10’s. Please note, your days off are not consecutive but 2-3 days off a week
- Pay is $12 an hour with Overtime Pay and room for promotion, etc.
- Attractive benefits including private medical cover, dental cover, and travel insurance
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – We are your final career step!
Job Type: Full-time
Salary: $12.00 /hour
- Call Center: 1 year (Preferred)
- Morning (Required)
- Mid-Day (Required)
- Evening (Required)
- Other forms