Customer Service Associate I Job Opening

Customer Service Associate I

FIS Global

Northport, Alabama

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Our Northport Alabama Call Center provides support to thousands of card holders every day via phone and virtual chat solutions. We have big plans for our Call Center team! We are growing quickly, yet we remain focused on crafting an incredible experience for our clients. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the team!

What you will be doing

You will be providing customer service via phone and virtual chat solutions regarding prepaid card solutions. You will handle customer inquiries and resolve simple and basic support issues such as address changes, card processing, and billing/payment issues.

  • Serve as a primary contact for inbound customer issues
  • Update customer information and ensure accurate entry of contact information
  • Troubleshoot customer problems, and identifying root cause of problems
  • Track and document inbound support requests

What you bring:

  • Excellent customer service skills that build high levels of customer satisfaction
  • Ability to work both independently and in a team environment
  • Excellent verbal and written communication skills
  • Effective people skills and sensitivities when dealing with others

Added bonus if you have:

  • Banking or financial industry experience
  • Experience working with card holders and resolving payment issues

What we offer you

  • Attractive benefits including private medical cover, dental cover, and 3 weeks of paid vacation
  • A modern, international work environment and a dedicated and motivated team
  • A broad range of professional education and personal development possibilities – FIS is your final career step!
  • A variety of career development tools, resources and opportunities