Fraud Analyst Job Opening
Washington Federal• Boise, Idaho
The Fraud Analyst is responsible for reviewing fraud alerts by analyzing customer account activity, executing unusual activity reporting to WAFD's BSA/AML team and escalating transaction decisioning to the Fraud Team Lead. Each department member may have an emphasis in one or more specific areas of service, however, will be cross trained in multiple functional areas.
Along with the key functions listed below, this position will be expected to uphold the value that Washington Federal places on simply being nice when servicing our co-workers and clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
- Research customer account activity to determine potential fraud related to multiple channels (ACH, Cards, Checks, Online Banking, Physical Security, Wires, etc).
- Work closely with the BSA/AML Department to report Unusual Activity
- Cooperatively work with colleagues and branch staff with the highest level of professionalism, courteousness, respect, and attentiveness.
- Escalate Alert issues and decisioning to the Fraud Team Lead.
- Fully participate in banking and business skill and knowledge development through various channels that the Bank may provide, including self-study assignments, computer-based training, one-on-one instruction, and group instruction.
- Proactively and regularly increase working knowledge of bank policies and procedures.
- Closely adhere to the Bank's Information Security policies and procedures, ensuring that the handling, processing, and storage of all customer and confidential or proprietary bank information are done in a secure manner and environment.
- Regular, consistent, and punctual attendance at the employer's facility.
Education and Experience
- Position requires a High school diploma; or approved equivalent.
- Preferred 1 - 2 years of experience in the financial services industry related to Fraud
Knowledge, Skills, and Abilities
- General knowledge of fraud prevention controls and monitoring systems.
- Must have excellent written and verbal communication skills, effective analytical skills, and organizational skills.
- Candidate should be able to accept instruction, prioritize, follow-through on work assignments with minimal supervision, and be able to work in a team environment.
- Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position.
- Demonstrated experience with Microsoft Office - Excel, Word and electronic communication