Front Desk Agent / Night Auditor Job Opening

Front Desk Agent / Night Auditor

Hampton Inn by Hilton

Juno Beach, Florida
$12.25 an hour
Category: Night Auditor

As Front Desk Agent and Night Auditor, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience.

This position will have 3 afternoon shifts (3pm-11pm) Friday - Sunday and two night shifts 11pm - 7am on Monday and Tuesday.

A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: with daily Front Office operations

  • Provide prompt service and actively seek opportunities to drive Guest satisfaction
  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
  • Manage, resolve or escalate any and all Guest complaints quickly
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
  • Attend all Front Office meetings
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Serve your role and Team in an environmentally-conscience manner

Job Type: Full-time

Salary: $12.25 /hour

Experience:

  • Hilton OnQ: 1 year (Preferred)
  • Hotel Front Desk: 2 years (Required)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Vision insurance
  • Retirement plan
  • Paid time off