Front Desk / Night Auditor Job Opening

Front Desk / Night Auditor

Econo Lodge - Dunbar, WV

Dunbar, West Virginia
Category: Night Auditor

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
  • Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Greet and welcome all guests approaching the Front Desk in accordance.
  • Maintain proper operation of the phone system and ensure that all hotel performance standards are met.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service, facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communication and team work with fellow employees and other departments within the hotel.
  • Be aware of all rates, packages and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all hotel policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.

KNOWLEDGE, SKILLS, & RESPONSIBILITIES REQUIRED:

  • Experience in a hotel or a related field preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to be on there feet for long periods of time when needed
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic functions.
  • Must maintain composure and objectivity while under pressure.

Job Type: Full-time

Experience:

  • Choice Advantage: 1 year (Required)
  • Hospitality: 1 year (Required)

Work Location:

  • One location

This Job Is:

  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks - learn more at https://start.indeed.com/fair-chance)
  • Open to applicants who do not have a college diploma