ES Wire Transfer & ACH Specialist Job Opening

ES Wire Transfer & ACH Specialist


Auburn, Alabama
Category: Finance Manager

Job Title:

ES Wire Transfer & ACH Specialist


Grade 7




Electronic Services


N Gay St – Operations Building


Full Time

Reports To:

Treasury Management & Electronic Services Manager

Position Manages:

Not Applicable

Minimum Requirements:

  • Required Education:

  • High school diploma, GED, equivalent certification
  • Associate or Bachelor Degree is preferred

  • Required Knowledge, Skills, & Abilities:

  • Minimum of 3 years of work experience in a related field
  • Prior Wire and ACH experience in the banking industry is preferred
  • Experience with Regulation E is preferred
  • Required Knowledge, Skills, & Abilities:

  • Attention to detail is essential in Wires and ACH processing
  • Knowledge of technical ACH processing with demonstrated understanding of NACHA Operating Rules, Regulation E, Uniform Commercial Code (UCC), Article 4A and UST Greenbook.
  • Ability to balance transactions, as well as logically follow the flow of a transaction
  • Ability to maintain regular and predictable attendance
  • Ability to work cooperatively with supervisors and co-workers
  • Strong analytical and written communication skills
  • Ability to interpret/understand the English language
  • Ability to read and write clearly and effectively
  • Working knowledge of general office equipment (copier, fax machine, computer, telephone, typewriter, etc)
  • A significant level of trust in addition to courtesy and tact
  • Requires extended periods of sitting, standing or walking
  • Requires eye-hand coordination and manual dexterity
  • Requires corrected vision and hearing to normal range
  • Requires frequent bending or stooping
  • Requires answering telephones for extended periods
  • Ability to transport up to 30 lbs
  • Ability to work extended periods between breaks or meals
  • Regular and predictable attendance
  • Teamwork and excellent customer service are essential
  • Ability to work in a constant state of alertness and in a safe manner
  • Candidates must be able to multi-task, prioritize job functions and learn quickly
  • Ability to follow policies and rules of AuburnBank

Job Summary:

The Wire Transfer & ACH Specialist is responsible for performing operational support duties in the Electronic Services Department. Under minimum supervision, effectively process wire transfer instructions and ACH payments through the Fedline. Responsible for accurate initiation, verification and releasing of Fed wire payments to and from the Federal Reserve System and Correspondent Banks to meet the established cutoff times. Effectively communicates with Bank Officers in securing approvals as needed. Monitors the status of wires and ACH including the Online OFAC queue, secure appropriate approvals, and release payments according to established OFAC guidelines. Adheres to department guidelines, policies, procedures and regulatory requirements governing Wire Transfer and ACH operations while maintaining the maximum level of quality, timeliness of work and providing excellent customer service and satisfaction. Responsibilities include effective analysis of Wire and ACH information to accurately execute payments to correspondent banks, analysis of online information and resolution of customer issues. Keep abreast of regulatory changes, system enhancements, and departmental policy changes. In addition, provide support to department manager in departmental projects and recommending procedural changes. Performs additional duties as assigned. Responsible for the overall daily operations of the Fedline system, prompt and accurate settlement of all Wire transfers and ACH. Serve as primary contact for customers, bank personnel and outside vendors when dealing with wire transfers and ACH, as well as ATM problem resolution.

Job Description:

Job Duties & Responsibilities: The duties listed below are intended to describe the general nature and level of work performed by employees of this position. They are not to be constructed as an exclusive list of all job duties performed in this position.

  • Receive, release, and process incoming and outgoing domestic and foreign wire transfers thru Federal Reserve and corresponding bank relationships
  • Review and release wires and international ACH transactions from the OFAC queue according to established guidelines
  • Create a remarkable client experience throughout all levels of the organization regarding all aspects of wire processing while performing and recording all callbacks in a friendly and professional manner.
  • Monitor all online queues and perform duties as needed to ensure work is processed in a timely manner to meet established guidelines
  • Research and resolve wire validation errors
  • Communicate with Finance/Investments departments to assist in monitoring daily Fed Reserve cash balance to ensure guidelines are met
  • Monitor status of online interfaces to ensure all communications lines are functional and resolve any problems with appropriate vendors
  • Perform end-of-day settlement with Federal Reserve, core deposits system, and correspondent relationships
  • Monitor the effectiveness of daily wire operations
  • Recommend policy, procedural and automation enhancements to promote productivity and control
  • Attend all required training including annual Bank Secrecy Act training which includes an emphasis on identifying suspicious activity
  • Adhere to the Customer Identification Program (CIP) and performs the Office of Foreign Assets Control (OFAC) checks
  • Assist manager in testing and implementation of system upgrades and enhancements
  • Maintain wire logs and properly executed wire documentation to comply with audit standards
  • Assist manager in the evaluation, response, and correction of any audit exceptions or concerns related to wires and ACH
  • Performs related research and response to customer wire or ACH inquiries, research, and subpoenas
  • Provide support to other bank department team members to include, but not limited to resolving or escalation of issues following Regulation E requirements for international wire transfers
  • Perform wire and ACH related research and respond to account reconciliation questions
  • Assist in preparing monthly management reports
  • Ensure compliance with policies and procedures
  • Process all ACH transactions (balancing, fax confirmation of ACH activity, transmit files, ACH returns and NOC’s)
  • Record wire forms issued to employees
  • Assist commercial and consumer clients with products and services that include but are not limited to the understanding of ACH, Wires, Positive Pay, as well as our Wire contracts with the ability to offer and explain to the existing customer
  • Balance wire clearing account and ACH research account daily
  • Assist with inquiries regarding ATM, POS and/or Network operations
  • Perform CheckCard maintenance in accordance with all applicable operating rules, regulations, policies, and procedures
  • Balance and maintain daily entries to general ledger accounts
  • Responsible for making recommendations to supervisor concerning the budgetary needs of the department
  • Perform other duties within the department as assigned

Additional Job information:


  • Responsible to the Treasury Management & Electronic Services Manager for the fulfillment of functions, responsibilities, authority and for their proper interpretation
  • Extensive contact with customers and the public
  • Conduct relationships in a manner that will enhance the overall marketing effort of the bank
  • Participation with community organizations and projects


  • Responsible for making recommendations to the manager concerning possible methods to improve the department
  • The workflow for our department must meet specific deadlines.
  • Due to the size of our department, there is a greater dependence on individual personnel. All department employees are expected to be considerate of department deadlines and busy times and make sure they are able to fulfill the obligations included in their job description.

AuburnBank is an Equal Opportunity Employer supporting diversity in the workplace. M/F/D/V/AA


High school diploma, GED, equivalent certification

Minimum of 3 years of work experience in a related field