Night Auditor Job Opening

Night Auditor

Beachside Resort Hotel

Gulf Shores, Alabama
Category: Night Auditor

Job Description

A&R Hospitality Management is seeking hard working and dedicated individuals to join our team as a Night Auditor. As a Night Auditor your main responsibilities will consist of:

  • Anticipate guests and needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: Hotel features/services, hours of operations, Room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
  • Process all guest check-ins Verify registration card information with the guest.
  • Accept and record wake-up call requests.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Keep the front of house area clean and organized.
  • Will primarily work overnight shift.

The ideal Night Auditor should have:

  • Previous Hotel Front Desk experience a plus
  • Proficiency with computers
  • Great communication skills.
  • Provide excellent customer service and maintain a professional demeanor at all times.

Job Type: Full-time

Job Type: Full-time