SAP Training & Support Analyst - Information Technology Job Opening

SAP Training & Support Analyst - Information Technology

The University of Mississippi

University, Mississippi
Category: Financial Analyst

Definition of Class

This position designs, develops and facilitates training on SAP Software. The incumbent designs, develops, tests, and evaluates training programs of a highly technical or sophisticated nature.

Examples of Work Performed

  • Identifies business processes requiring formal SAP training.
  • Develops training curriculum and training uides/handouts/presentations to be used as reference materials.
  • Manages the SAP training calendar and reserves room(s) for sessions.
  • Supervises and tracks employee enrollment and attendance in training classes.
  • Develops evaluations to be completed by employees who complete training.
  • Calculates results of evaluations and determines feasibility of changes.
  • Utilizes the IT support ticket system to monitor reported issues assigned to the SAP Support Team.
  • Assesses issues and determines support/problem resolution where applicable.
  • Monitors and provides follow up instruction on outstanding issues in a timely fashion.
  • Configures application changes within the SAP Implementation Guide (IMG).
  • Tests and analyzes new configuration and transfers to production.
  • Monitors and performs audits of SAP user accounts and authorizations to ensure UM compliance with license agreements.
  • Establishes and assigns SAP user roles for users who attend SAP training classes.
  • Collaborates with the SAP Basis Team when user roles need to be established or modified, and for other user authorization issues.
  • Enforces stated policies and procedures governing SAP account management, including users who have not completed required security training.
  • Evaluates the impact of SAP upgrades and support packages to end users by reviewing new or modified functionality contained in the upgrades and notifying the appropriate functional/technical team.
  • Assists in the roll-out of new SAP functionality, whether developed in-house or delivered by SAP, by developing detailed test plans/scripts, leading user acceptance testing sessions to ensure quality assurance, and developing communications plans for the roll-out to the UM community, etc.
  • Works closely with the Application Development and Integration (ADI) and the Business Applications and ERP Support (BAES) teams during phases of the project development lifecycle to ensure quality assurance of new software that is developed.
  • Performs similar or related duties as assigned or required.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified
and included by the hiring department.

  • Designs, develops and facilitates SAP training sessions.
  • Creates training curriculum.
  • Configures application changes within SAP implementation.
  • Assists in developing test plans, quality assurance efforts, and communication plans for new SAP services.

Minimum Education/Experience

Bachelor’s degree in Business, Computer Science, Management Information Systems or related field from an accredited college or university.



Two (2) years of experience related to the above described duties.

Substitution Statement: Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources.

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.