Hotel Frontdesk/Night Auditor Job Opening

Hotel Frontdesk/Night Auditor

baymont inn & suites

Madison, Alabama
$8.50 - $9.50 an hour — Full-time, Part-time
Category: Night Auditor

Hotel Front Desk Agent responsibilities include:

  • Performing all check-in and check-out tasks
  • Managing online and phone reservations
  • Informing customers about payment methods and verifying their credit card data

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Job Types: Full-time, Part-time

Salary: $8.50 to $9.50 /hour

Experience:

  • Customer Service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Location:

  • Madison, AL 35758 (Preferred)

Work authorization:

  • United States (Required)

Shifts:

  • Graveyard (Preferred)

Work Location:

  • One location

Hours per week:

  • 20-29
  • 30-39