Hotel Frontdesk/Night Auditor Job Opening

Hotel Front Desk Agent responsibilities include:

• Performing all check-in and check-out tasks
• Managing online and phone reservations
• Informing customers about payment methods and verifying their credit card data

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Job Types: Full-time, Part-time

Salary: $8.50 to $9.50 /hour

Experience:

• Customer Service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Location:

• Madison, AL 35758 (Preferred)

Work authorization:

• United States (Required)

Shifts:

• Graveyard (Preferred)

Work Location:

• One location

Hours per week:

• 20-29
• 30-39