GC Services
Overview
Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and GC Services.
Responsibilities
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test
Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
Documents all collection activity in the client/GC system in a concise and accurate manner
Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
Maintains good public relations
Cope with high-stress environment caused by speaking with emotional callers
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Perform additional duties as required by management
Qualifications
Education:
High School Diploma or GED is required
Experience:
No experience necessary;