The Kessler Collection
The overall objective and purpose of the Night Auditor is to support our mission by executing night audit and security related responsibilities to the Kessler Collection standards. This includes reconciling the day’s transactions, accurate data entry, and assisting guests by providing a warm welcome, hospitable service involving all interactions, and extending a fond farewell, relentlessly striving to exceed our guests’ expectations during the overnight shift
Essential Duties / Responsibilities / Tasks:
Primary duties, responsibilities, and tasks include, but are not limited to the following:
Greet and interact with internal and external guests in a warm and friendly manner, consistent with the Kessler Collection standards
Provide intuitive service by anticipating the guests’ needs
Operate the telephone system, answering calls within 3 rings, using the correct salutation and telephone etiquette
Perform Manager on Duty tasks and be the hotel’s ambassador during the overnight shift
Enter financial data in to system and process reports
Follow the standard operating procedures for cash handling
Perform security walks throughout the night and complete checklists
Process and respond to wake-up calls according to the standard operating procedure
Record messages legibly and completely
Maintain knowledge of room types, hotel amenities and features, hours of operation and area attractions
Respond promptly to questions, concerns and guest service requests.